Solutions

CentroTC offers consulting services in the following Areas:

• Key Performance Metrics and Business Intelligence
• Organizational Development and Knowledge Transfer
• High Performance Customer Service and Metrics
• Leveraging the Investment of IT and Intellectual Property

Key Performance Metrics and Business Intelligence

Organizations collect large amounts of data everyday related to their operations. Trying to use that data in a meaningful way requires strategy, objectives, and appropriate tools sets.

CentroTC brings to our clients senior level consultants that will help you define the Key Metrics necessary to improve the performance of your organizations. Complementing the consulting, we have access to tools that will help you transform your data into reliable and actionable information.

Organizational Development and Knowledge Transfer

Develop people and results in your organization faster and more efficiently than you ever thought possible. Our consultants use the ODScore methodology and tool set to help you achieve your goals. ODScore™ captures the art and science of applying human talent to resolve your most significant business issues – succession, knowledge transfer, employee retention, engagement, multi-generational workforce, skill development and accountability and business results. The ODScore network is easy to use and profoundly helpful both at the individual and organizational level.

High Performance Customer Service and Metrics

Most organizations understand how difficult it is to attract new customers, but few truly understand that it is even more difficult to keep their existing customers. Organizations are faced with the constant challenge of competitors trying to take business away. The only way to keep loyal customers is to “listen to the voice of the customer”. CentroTC can assist you setting up the strategies, the measures, and the processes necessary to capture feedback from your clients, partners, and employees to help you to improve your products and services. We offer seminars, consulting, and survey tools.

Leveraging the Investment of IT and Intellectual Property

Learn to align IT spending more effectively to your company’s business strategy, value system, and the business network for sustained competitive advantage.

Our consultants will setup a true road map for value-creation, realizing bottom-line dollars and intellectual capital, We will share with you:

• A proven framework to unlock and realize IT value, bridging the value gap between the CIO and business partners, especially the CFO and the board
• How value needs to be triangulated using various financial-based and organization-based measures, applying the IT value index scorecard and the IT value portfolio
• Six degrees of IT value management to maximize stakeholder economic value
• Case studies
• IT value maturity model, checklist, and toolkit for easy implementation